We've Moved!
Empire Pay Online is Now Empire360 Bill Pay

WHAT YOU NEED TO KNOW

As of 5:00 p.m. on September 20, we discontinued Empire Online Bill Pay to make way for an improved invoice and payment solution. All payments are now processed here through Empire360 Bill Pay. If you're new to this process, please read on to learn how to proceed.

Already an Empire360 user?

Simply log in above and you’re ready to pay. Your banking information is already synced with your Empire360 account!

Not signed up for Empire360?

Your account(s) and banking information are already available on Empire360.com. Create an Empire360.com account using your current Empire Online payment email address on Empire360.com. Then, follow the instructions to reset your password.

Email address not working, or no longer have access to the email address used on Empire Pay Online?

If you'd like to set up a new email address (different from the one used on Empire Pay Online), please contact Customer Service at (800) 441-5614 or email empire360support@empiremerchants.com to have your account information updated. Once Customer Service resets your information, you'll need to Register for access.

Once you're signed up and logged in

Simply click Payments, Invoices & Orders in the top menu to get started!

Here's how to register

To register, you can follow the instructions in the video to the left, or follow these steps:

Click the Log In/Sign Up button
Select “I am a Customer” and fill in your information
Enter your liquor license (please enter all numbers and dashes, e.g. ###-##-######)
Your account number matches your existing Empire account number (contact Customer Service if you are unsure)
Agree to the terms and privacy policy
Check your inbox for a confirmation email, and confirm your email address
Welcome to Empire360!*

*Note: If you receive a message with your store name and a button to "Shop This Store", click the "Shop This Store" button for the correct store to complete the registration.

More Questions? See Our Bill Pay Guide

FAQ: COMMON QUESTIONS & ISSUES

Q: Why can’t I sign into Empire360?
A: Email accounts that were previously set up on Empire Online were migrated, but passwords were not. Customers who wish to use those same accounts must go through the reset password process on Empire360 before they can sign in.

Q: How can I make an on-account payment?
A: All on-account pre-payments must now be made on Empire360. There is a link to Pay On-account from the Payments, Invoices & Orders menu.

Q: Why did the payment come out of a different bank account?
A: For customers with more than one bank account, please double-check which one is marked as the default and choose the correct bank account to use before submitting a payment.

Q: Why did my bank not authorize my payment?
A: When moving to Empire360, we changed payment providers. An ACH Company ID identifies an entity like Adyen that collects payments through the ACH network. Unknown entities are often blocked when they collect payments from business accounts. The transaction will result in a chargeback with reason code R29, Corporate customer advises not authorized. You may need to instruct your bank to add Adyen's ACH company ID to the list of entities that are allowed to debit your business account. The Adyen ACH company ID for payments is 8263863381.

Q: Why did my invoice pay twice?
A: If you have previously scheduled invoices to be paid on Empire Online, they will still be executed as planned. You can no longer schedule future payments on Empire Online, and you'll need to do that on Empire360. Please be aware of your scheduled payments, so you do not pay the same invoice multiple times.

Q: How do I apply credits to my invoice?
A: Any credits associated with an invoice will also be selected for you when choosing an invoice to be paid. A credit can only be applied to the original invoice it was created for unless that invoice has already been paid in full. If you want to use a credit where the original invoice has been paid, please select that credit along with the invoice you are trying to pay before clicking “Pay.”

Q: How do I see which invoice a credit is associated with?
A: Clicking on a credit will show you which invoice it is associated with.

Q: How do I schedule an invoice to be paid in the future?
A: When paying invoices, the default is to pay now. You can edit that to schedule your payments in the future on the “Pay” screen before you submit the payment.

STILL HAVING TROUBLE?

For additional help, please email empire360support@empiremerchants.com and CC help@empire360.com.