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HOW-TO VIDEOS
Overview
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QUICK GUIDES
Empire360 Bill & Store Metro
Empire360 Bill & Store North
Register & Add Users
Bill Pay
Start Bill Pay - FAQ
Monthly Pricing
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Monthly Pricing
Limited Availability
Empire 360 Featured Closeouts
Closeouts
Advanced Interest
Home
Wine
By Style
Red
White
Rosé & Blush
Champagne & Sparkling
Dessert & Port
Other Wines
By Varietal
Cabernet Sauvignon
Chardonnay
Sauvignon Blanc
Red Blends
Pinot Noir
Pinot Grigio
Rose
By Country
France
Italy
Spain
Germany
Argentina
United States
New Zealand
By Region
Bordeaux
Tuscany
Rioja
Burgundy
Napa Valley
Explore
New Arrivals
Cans
Kegs
Wine-Only License Products
All Wine
Spirits
By Type
Vodka
Whiskey
Sake
Tequila
Rum
Gin
Brandy
Liqueur
By Country
United States
France
Ireland
Japan
Italy
Mexico
Explore
New Arrivals
Cans
All Spirits
Shop By Brand
Payments, Invoices & Orders
Order History
Past Orders
Bill and Store
Release Stored Items
How Do I? - Bill and Store
Empire360 Bill Pay
View & Pay Invoices
View Payments
Manage Bank Accounts
Pay On Account
How Do I? - Bill Pay
Start Bill Pay - FAQ
Customer Service
PAYMENT
Pay Online Metro
Pay Online North
GENERAL
Customer Service Metro
Customer Service North
Policies & Updates Metro
Policies & Updates North
Announcements Metro
Announcements North
Become a Customer Metro
Become a Customer North
Customer Service Request Form - Metro
HOW-TO VIDEOS
Overview
Registration & Login
Pricing
Assortments
QUICK GUIDES
Empire360 Bill & Store Metro
Empire360 Bill & Store North
Register & Add Users
Bill Pay
Start Bill Pay - FAQ
Monthly Pricing
LOG IN TO VIEW
Monthly Pricing
Limited Availability
Empire 360 Featured Closeouts
Closeouts
Advanced Interest
Register & Add Users
On Empire360
REGISTER
Welcome to Empire360, Empire's proprietary digital sales platform. Empire360 is your best resource for real-time inventory, discount pricing, order history, and placing orders. Setting up your account is quick and easy; you’ll just need your New York State Liquor License and Empire account number handy. Once you’re registered, you can add additional users such as other employees (don’t worry, we’ll get to that below.)
To register, you can follow the instructions in the video to the left, or follow these steps:
Click the
Log In/Sign Up
button
Select “I am a Customer” and fill in your information
Enter your liquor license
**As of 8/27/2024 - Please enter all numbers and dashes ###-##-######
Your account number matches your existing Empire account number (contact Customer Service if you are unsure)
Agree to the terms and privacy policy
Check your inbox for a confirmation email, and confirm your email address
***Welcome to Empire360!
***Note: If you receive a message with your store name and a button to "Shop This Store", click the "Shop This Store" button for the correct store to complete the registration.
ADD USERS
You may wish to add additional users to your account, such as management or staff. To add users, follow these steps:
Click the Profile
icon
Click on
Users
Click the Add
icon
Enter the additional user’s email address
That email address will receive a confirmation to set up their account and password. (If that user has an existing Empire360 account, they will be added immediately.) The confirmation link expires after 24 hours. You will need to do this before you can sign in.
Once the account is set up and logged in, the new user can enter their name by clicking the Profile icon and then
My Details
. Otherwise, the email address will be used as the default name.
Excellent! The new user can now place orders and receive order confirmation emails.
NOTE
:
Empire360 Bill Pay users
: If the new user will need access to view and pay invoices, please reach out to customer service and request their account role be upgraded to Admin. This feature is under CityHive development to allow customers to manage the roles themselves.
STILL HAVING TROUBLE?
For additional help, please email
empire360support@empiremerchants.com
(Metro Customers) or
emncustomerorders@empirenorth.com
(North Customers) and CC
help@empire360.com
.